Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience.

This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.

What You’ll Do

• Lead, support and develop the Service Desk team.

• Monitor performance and provide feedback to drive continuous improvement.

• Manage ticket escalations and ensure timely resolution of technical issues.

• Deliver hands-on support and troubleshoot hardware/software problems.

• Implement SLAs and process improvements to optimise service delivery.

• Build strong relationships with stakeholders and champion customer service excellence.

What We’re Looking For

• Excellent communication and interpersonal skills.

• Strong organisational ability and a proactive approach.

• Proven experience in IT support, ideally with supervisory responsibilities.

• Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory).

• Familiarity with ITIL or other best practice frameworks.

• A passion for delivering outstanding customer service.

Desirable:

• ITIL Foundation certification or higher.

• Experience in coaching or mentoring staff.

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