Pinnacle, part of K3 Capital Group, is recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team. 

As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). 

Your primary objective will be to drive NCA, ensure customer retention, customer satisfaction, foster long-term relationships, and drive revenue growth through upselling and cross-selling opportunities. 

You will serve as the primary point of contact for customers, understanding their business needs, providing product guidance, and offering exceptional customer support and services. 

This opportunity is predominantly based from home, with travel to an office or client site as required. The geographical coverage will be the south east of England, covering London and surrounding counties.

Key Responsibilities

• Build and maintain strong relationships with customers and prospects to understand their business objectives and challenges and how our portfolio of Managed IT Services, software, development, ISVs support their processes and objectives.
• Act as the main point of contact for customer enquiries, issues, and escalations.
• Conduct regular check-ins / reviews with customers to assess satisfaction levels and identify opportunities for improvement including Expansion, Upgrade, Migration – virtually and face-to-face.
• Own a sales target against your account portfolio and ensure that your engagement with the Customer aligns with Pinnacle Base expansion strategy. 
• Maintain and manage your account portfolio CRM Data - Update and maintain accurate customer information and sales activities in the CRM system.
• Monitor the sales pipeline, track progress, and identify potential bottlenecks or areas for improvement.
• Introduce & co-ordinate Presales into Customer sites to ensure the Customer has a thorough understanding of the software's features and functionalities.
• Address and resolve any issues or concerns raised by Customers in a timely and efficient manner via facilitating communications with both internal teams and external suppliers.
• Work closely with internal teams, such as Customer Success Leader, professional services, support, ITS , and product development, to ensure timely resolution of Customer issues.
• Engage in the renewal process for Customer contracts, ensuring timely renewals and contract negotiations as needed. 
• Upgrades - Maintain an “Always Current” mindset whilst collaborating with internal teams to deliver an “Always Current” strategy.
• Gather feedback from Customers regarding their experience with our solution and relay this feedback to relevant internal teams for product improvement. 
• Provide / Coordinate product demonstrations and training sessions to customers as needed.
• Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, client retention, and customer satisfaction.
• Actively participate in performance reviews and goal-setting sessions to align individual goals with company objectives.

About You 

• Proven experience in MITS sales, or cloud-based, technical business applications.
• A consultative, customer-first sales approach, with the ability to engage at all levels of an organisation.
• Strong pipeline management skills and a track record of meeting/exceeding sales targets.
• Exceptional communication, negotiation, and presentation skills.
• The ability to travel to events, internal meetings and customer sites.